Ordering and Shipping FAQs

  • What are customs duties and taxes?
    Customers outside the European Union
    Customs duties are added to imported goods at point of entry. The principle behind this is to match the cost of the imported product to the cost of an equivalent product manufactured domestically. This is to regulate market prices and protect industries, and is managed by the OECD.

    Depending on the country (and sometimes state/area of said country) in which you reside, imported goods may be subject to taxes. These are enforced according to the laws of your country, and collected by your government/state. As such, these are not imposed or charged by the exporter (Agrisera), nor the country in which the exporter is registered (Sweden), and thus not stated on the invoice. For goods shipped by courier companies, such as DHL and FedEx, duties and taxes owed to the border services of your country, are paid by the courier company on your behalf. The courier company will subsequently charge you this cost.

    Unless specifically exempted (as for some universities), you must pay taxes on items you import according to the laws of your country. Import taxes vary for each country, and some countries have entered into free trade agreements, as for example the member states of the European Union (see below).

    If you have questions about the import laws and fees of your country, please contact your local customs or government office.


    Customers within the European Union
    Customs duties do not apply to purchases within the EU.

    Agrisera is based in Sweden, which has been part of the EU since 1995. Value Added Tax (VAT) should not be added to sales between companies within the EU, if the buyer has a valid VAT number. Please note that EU customers cannot place an order without a valid VAT number (i.e. must be a VAT-registered business/institution). Only for customers within Sweden will VAT be added by Agrisera to the final order sum. More information can be found here.
  • Do I need an import permit?
    Customers outside the EU
    In most cases, you will not need a permit to import the goods that Agrisera provides. However, some agencies may require other licenses, permits, or certifications (see TSCA, for US customers only).

    Exception: All customers in Australia and New Zealand must provide an import permit to Agrisera prior to the goods being shipped.

    Customers within the EU
    No licenses, permits or certifications needed.
  • What is a TSCA form? (United States only)

    Agrisera goods do not contain chemicals that are included in the United States Toxic Substances Control Act (TSCA). However, in some cases, US customs need a TSCA form to be filled in. In such cases, an empty form will be provided to you by the courier company.

    As Agrisera products are not subject to TSCA, the certification should be a negative one ("I certify that all chemicals in this shipment are not subject to TSCA"). The information needed beyond the negative certification is the importer's name, phone number, email address and signature, as well as a short description of the products (as specified in the form).

    The TSCA form must be filled in and submitted by the importer (customer). A TSCA form provided by the exporter (Agrisera) will not be accepted. More information can be found here.

  • What is the HS code for Agrisera products?

    HS codes, also known as customs tariff numbers, are used to classify products for customs. This information is provided by the exporter (Agrisera) in the customs declaration (only applicable for exports to countries outside of the EU). All Agrisera products fall under the HS code 38220090. Depending on the country in which you reside, variants of this code may apply: 3822009000, 382200, 3822001090.

  • What is a corporate registration number?
    Due to new regulations, Agrisera requires a unique identification number assigned by the state, identifying your company/institution before dispatching orders to said entity. For customers in EU member states, the VAT number for your company/instituion will suffice. For customers in countries outside of the EU, valid identification is e.g. corporate or tax registration numbers.


    Below is a list of examples of valid identification numbers.

    USA
    Employer Identification Number (EIN)
    Federal Identification Number (FEIN)
    Data Universal Numbering System number (DUNS number)
    Company Tax Identification Number (TIN)

    China
    Unified Social Credit Number (USCN), 统一社会信用代码

    India
    Business Identification Number (BIN)

    Japan
    Corporate number, 法人番号

    Mexico
    RFC number, Clave del Registro Federal de Contribuyentes (Clave del R.F.C)

    Singapore
    Unique Entity Number (UEN)

    South Africa
    Enterprise Registration Number

    South Korea
    Business Registration Number, 사업자등록증
  • Why exclusive distributors? (UK and Israel only)
    Our exclusive distributors ensure safe and timely delivery of the items you order. These distributors have great knowledge of the customs clearance and import laws of their countries, which prevents prolonged and complicated import processes. Any potential difference in the prices of certain items, as compared to those on our website, is to cover e.g. customs fees and the logistics necessary for import into your country.

    Agrisera has exclusive distributors in the UK/Ireland and Israel. Their contact information can be found here.
  • Is my antibody of interest in stock?
    You can check real-time stock balance of any item at any time, in 3 easy steps:

    1. Go to Quick order under the tab Ordering at the top of the page
    2. Fill in the product numbers and quanities you wish to check in the table
    3. Click Update rows. The stock balance for each item will be stated

    Note: No order is placed at this point. If you wish to continue and place an order for the items you have enetered in, click Go to checkout, where you can fill in your delivery details and place the order.

    In-stock items are shipped within 1 business day from when an order is placed. Items that are not in stock have an additional lead time of 5-10 business days.
  • Why isn't my credit card accepted?
    For card payments, strong customer authentication (SCA) is required. This is standard for Visa and MasterCard in many countries, and ensures that multi-factor authentication is used for electronic payments. The protocol for this is called 3D Secure, and is also known as "Verified by Visa" and "MasterCard SecureCode".

    The European Union’s revised directive on payment services (PSD2) enforces new requirements to ensure that electronic payments are performed with multi-factor authentication, to increase the security of electronic payments for the buyer. This is something that all banks within the EU must abide by. Due to this, banks in the EU will not, and cannot, accept payments from credit cards that do not meet these security requirements.

    Many banks outside of the EU have the necessary multi-factor authentication as the default for the credit cards they supply, while some do not. Generally, most banks can offer multi-factor authentication, and while not always the default, it can be activated if requested.

    If you are experiencing problems with credit card payment on the Agrisera website, please ask your bank to change the settings of your credit card to support the newest multi-factor authentication (and payments to foreign banks), or, if not possible to do for your current card, provide you with a card that does.

  • Why is my order shipped at ambient temperature?
    Agrisera has chosen to provide antibodies in lyophilized format due to several benefits, which include: 

    • Longer product shelf-life
    • No risk of antibody degradation in the unlikely event of a delayed shipment
    • Environmentally-friendly shipping, with no need for dry ice (the production of which is expensive and energy-consuming)

    This method of delivering antibodies has succesfully been used by Agrisera for the last 20 years. The preserved activity of all lyophilized antibodies is confirmed by reconstitution the product and testing it in a specific technique, such as Western blot or immunolocalization.

    Upon receiving an antibody from Agrisera, which is lyophilized, it can be stored in -20°C and reconstituted before use. Specific instructions regarding reconstitution volume and addition of glycerol are provided on each product information sheet. 

Catalog Antibodies FAQs

  • Is there any species preference for primary antibodies for western blot?
    It does not matter from which species the primary antibody comes from for a western blot application. There are many good secondary antibodies available for most species. What is important is which part of a protein an antibody is made to. Is it going to recognize epitopes (stretches of 5-6 amino acids), which are exposed on a given protein after transfer to a membrane? Depending on the applied condition, some proteins can refold following the transfer, which can make a given epitope inaccessible. It also depends on if the western blot is performed in native or denatured conditions. The addition of 6-8 M urea to your loading buffer might help to keep your protein unfolded and accessible for an antibody to bind. Before you use an antibody in western blot, please check to which part of the protein it was made. Are there any references confirming the use of this antibody for this specific technique?
  • If an antibody works in IL, will it also work in WB and vice versa?
    It depends on the antibody binding site on the protein. Is this part exposed after fixation or following the western blot? If a polyclonal antibody is made to a synthetic peptide, it recognizes a pool of epitopes (linear epitopes are streches of 5-6 amino acids). If such epitopes are not exposed following fixation, the antibody is not going to work.
  • If an antibody detects a protein in one species, will it work for all other species?
    Not really, it all depends on the conservation level of the specific peptide used to elicit this antibody. It can be checked by comparing the peptide used to elicit the antibody in question, to the sequence of your protein. The conservation level between the peptide used to make an antibody, and the peptide found in your protein seqence, needs to be around 70% to allow an anti-peptide antibody to work, but may be lower for antibodies made to larger parts of a protein. In some cases, 6-8 M urea needs to be included to fully unfold the protein. The electrophoretic mobility of a protein can also vary between different species.
  • How do I know if an antibody will work on my species and in my application?

    Yes, to a certain extent it is possible to predict the outcome before making actual experiments. What is worth checking is the conservation level of the peptide or protein sequence used to elicit a given antibody, to the protein you are planning to detect. If a sequence is not provided on our website, please send us an inquiry about this, together with the sequence of the protein you are aiming to detect.

  • How can different results using the same antibody be explained?

    There can be different reasons behind it:

    • You obtained another batch in the second purchase. Please, check it on the tube which contains a specific lot number. Each antibody batch is unique and can vary in its binding properties. 
    • Another secondary antibodies was used.
    • Another reagent was used.
    • Another set of samples were used.
  • Why do I get a lot of background bands in my western blots?
    Have you checked the recommended conditions to use for this specific antibody, included on the product info sheet? Some antibodies will work reasonably well and give good results regardless of the applied conditions, like membrane type, load per well and developing reagent. Some antibodies require a bit more consideration. Less background can be obtained for some antibodies when using a PVDF instead of nitrocellulose membrane for transfer, or by applying the recommended blocking. There are also variations between secondary antibodies. However, the most important factor to consider when evaluating the western blot results, is often the type of sample being analyzed. For more information, you can either contact us, or check out our Western blot troubleshooting guide, found here.
  • Can I reuse my primary antibody solution?
    When attempting to do quantification, it is generally not recommended to re-use an antibody solution, as this may give non-consistent results. Therefore, such information is not included in our product info sheets. Every antibody is different, and the re-use approach might work for one antibody, but give weaker and weaker results for another. This is due to a certain amount of antibody being depleted in every performed incubation. You need to try this approach in your particular set-up to know if it is viable. But please keep in mind that the results might not be consistent. If you would like to save your primary antibody, you could consider using a more sensisitive detection reagent instead.
  • How long do antibodies last, and how do I store them?
    Each antibody is different. Some might last for 20-40 years, while others may only last a year. Storage conditions are of importance to extend the antibody lifespan, but the stability of each specific antibody might be different. Therefore, please follow the information provided on the specific product information sheet for each antibody. What works for one antibody, might not necessarily be applicable for another. This is very important to keep in mind.  If iyou have further questions, please contact us. General recommendations for antibody storage can be found here.
  • What's the difference between serum, total Ig fraction and purified antibodies?
    One big difference between antibodies offered in the formats serum, total immunoglobulin fraction and antigen-purified, is the amount of specific antibodies per µl or µg.

    When calculating how many experiments an antibody can be used for, one should always check the suggested antibody dilution in the context of amount of protein/well in Western blot, not how many µl or µg of antibody is offered in one tube.

    Below is a table showing the amount of specific antibodies in different formats.

    Antibody format Specific antibody amount
    Serum Unknown
    Total Immunoglobulin fraction 0.5-5%
    Antigen-purified antibody >95%

Antibody Production FAQs

  • What are the advantages of polyclonal antibodies?
    Polyclonal antibodies will recognize a mixture of different epitopes of an antigen and are more tolerant to small changes in the nature of it, like polymerization or slight denaturation. Polyclonal antibodies are the preferred choice for detection of denaturalized proteins.
  • What is the concentration of the specific, polyclonal antibodies in serum?
    Most commonly, the concentration of specific antibodies in serum varies between 0.05-0.2 mg/ml of serum (based on Agrisera's internal estimation via hundreds of affinity purifications). In special cases, strong polyclonal serum can contain up to 1 mg of specific antibodies per ml of serum.
  • What are the advantages of monoclonal antibodies?
    Monoclonal antibodies recognizes only one chosen epitope of the antigen, which can be a disadvantage in some assays, such as immunoprecipitation, and when making immunoaffinity columns. A monoclonal antibody is as good as a primary antibody in an assay for detection of antigen in a tissue. Theoretically, they should give much lower background than polyclonal antibodies, however that is not always the case. Monoclonal antibodies have high homogeneity and give highly reproducible results (if other experimental conditions can be kept constant).
  • What is important when choosing a peptide for immunization?

    Usually the C or N-terminal of the protein is used, as those parts of the protein are exposed. Also, to mimic protein behavior, the synthesized peptide should have similar structure and charge as the protein it has been "cut out off". Therefore:

    • Peptides derived from the C terminal should have N terminal modified by acetylation
    • Peptides derived from the N terminal should have C terminal modified by amidation
    • Peptides derived from an internal sequence should have both ends modified

    The following points should also be considered:

    • Are there any other proteins from the family of interest, where cross-reactivity should be avoided?
    • Is the crystal structure of the protein (or homologous protein) known? This would be helpful for the peptide chemist in searching for the best peptide for antibody production.
    • What is the final application of the produced antibodies? Native or denatured techniques?
  • What kind of antigen can be injected?

    Immunization can be done using native proteins, recombinant proteins, peptides, carbohydrates or other compounds of microbial, fungal or viral origin. Minimum molecular weight needed to induce sufficient immune response is 5-10 kDa. Biohazardous materials for immunizations are not accepted.

    Important notes:

    • If the antibodies are going to be used on the denatured target protein (example: Western blot, immunohistochemistry on fixed tissues), denatured forms of antigens are preferred (protein in inclusion bodies).
    • If the antibodies are going to be used on native target proteins (example: immunoprecipitation), non-denatured forms of antigen are preferred (protein in solution free of denaturing agents).
    • Not all peptide antibodies will recognize native protein, therefore a careful choice of peptide sequence is of crucial importance.
    • Antibodies made against recombinant proteins expressed in bacteria can in some cases fail to recognize native protein. The reason for this might be incorrect folding of the protein antigen when expressed in bacterial cells.

    No guarantees can be given in advance for a success of any immunization program.

    Recommended references on the subject: "Monoclonal antibodies: principles and practice" by James W. Goding, 1996, ISBN 0-12-287023-9; Publisher: Academic Press. Using Antibodies: A Laboratory Manual, E. Harlow and D. Lane, 1999, ISBN: 0879695447; Publisher: Cold Spring Harbor Laboratory Press. Hjelm et al. (2012). Parallel immunizations of rabbits using the same antigen yield antibodies with similar, but not identical, epitopes. PLOS ONE.

  • How much antigen is required for immunization?
    It depends on the immunogenicity of the antigen. In a standard protocol (for rabbit, goat or hen) you may use around 500 µg of peptide/animal/15 week program, or around 400 µg of protein/animal/15 weeks program. Lower amounts of antigen (less than 10 µg) are acceptable in cases of low relatedness between the antigen and proteins of the animal chosen for immunization.
  • Why will some antigens only induce response resulting in IgM antibodies?
    Responses against highly conserved mammalian proteins are often weak and mainly resulting in IgM antibodies, owning to lack of stimulation of T cells (Goding 1993). However, there are also exceptions. In cases of conserved mammalian antigens, it is beneficial to use a species which is more evolutionarily distant e.g. hens.
  • How should the antigen be prepared for immunization?
    Antigens should be supplied in PBS or carbonate buffer, at physiological pH. If isoelectric point of a protein lays at physiological pH, it will become insoluble. For keeping protein soluble, pH of a buffer should be adjusted below or above. Addatives should be avoided. Insoluble antigens (e.g. inclusion bodies) can also be used for immunization. However, one must keep in mind that other proteins will often also be present in inclusion bodies, not only the target protein. The desired antigen concentration is 1 mg/ml, but lower concentrations are also acceptable.
  • Which species to choose for immunization?

    Advantages of using both IgG (rabbit, goat) and IgY (hen) antibodies developed against the same antigen:

    • Independent confirmation that the expected target protein is detected.
    • Antibody pools with distinct properties, complementing each other in different techniques (Western Blot, immunoprecipitation etc.), making double staining possible.
    • A ground rule for immunization is to choose an animal that is genetically distant from the antigen source (e.g. hens are very suitable for production of antibodies against conserved mammalian proteins). For more information about IgY click here.
  • Are antibodies made in rabbit better than those made in chicken?
    Antibody production outcome is a combination of the an antigen, the specific animal immunological response, and testing. For certain proteins, like conserved mammalian targets, antibody production in chickens is recommended. Chickens are more evolutionary distant, and their immune system will respond better to conserved mammalian proteins, which might not be recognized by the immunological system of a goat or a rabbit.
  • If my antibody works in immunolocalization, will it also work in a western blot?
    It depends on which part of the protein the antibody is recognizing, and how this part is exposed after fixation or following the western blot. If a polyclonal antibody is made to a synthetic peptide, it is recognizing a pool of epitopes. If such epitopes are not exposed following fixation, the antibody will not work. In some cases, addition of 6-8 M urea to the loading buffer can help to unfold the protein.
  • How to store antibodies?

    Antibodies present in serum
    Serum is a very stable format for antibody storage. In -20°C or -70°C, serum can usually be stored for years. In some specific cases, the shelf-life can be shorter for anti-peptide antibodies. For very short periods of time, serum may be stored at + 4°C. In some cases, more careful freezing with a first step at -20°C, followed by -70°C is beneficial.

    Total IgG fraction (IgG antibodies purified on Protein G matrix)
    Generally, protein G purified antibodies are stable. They can be stored in -20°C or -70°C for years. For short-term storage, add some azide to a final concentration of 0.02 % (or another preservative).

    Total IgY fraction (IgY antibodies purified by precipitation from egg yolk)
    Purified IgY fractions are very stable, even at room temperature (although we do not recommend it as storage conditions). IgY can be stored at + 4°C with 0.02 % sodium azide (note: azide inhibits activity HRP enzyme) or gentamicin sulfate (50 µg/ml). Avoid freezing and thawing of IgY, and storing it on dry ice. IgY antibodies can be stored at -20°C.

    "The IgY preparations were stable over time. No loss of antigen recognition was observed after storage for 3 years at + 4°C". F. De Ceunick et al. Journal of Immunological Methods 252 (2001) 153-161.

    Egg yolk
    Antibodies in egg yolk should be stored at 4°C with 0.02 % sodium azide (note: azide inhibits activity HRP enzyme) or gentamicin sulfate (50 µg/ml). Egg yolk should NEVER be frozen as this will complicate purification of the antibodies. After 6 months of storage, purifying antibodies present in egg yolk might be somewhat difficult.

    Affinity purified antibodies
    Affinity purified antibodies are the most fragile. Caution should be taken when considering storing conditions, which should be checked experimentally for every single antibody. Affinity purified antibodies against different epitopes can vary in stability. Some will precipitate directly after the purification, while the activity may still remain. It is difficult to predict storage conditions for a given antibody in advance - there are some alternatives to be tested:

    • -20°C or -80°C
    • +4°C with preservatives like azide (0.02%) or merthiolate
    • -20°C with glycerol at a final concentration of 10 or 50%
    • -20°C with BSA at final concentration of 0.05-0.5%

    IgG
    Mammalian, polyclonal antibodies can precipitate following affinity purification. This can occur directly after purification, or overnight during cold storage. Some antigens will stimulate the production of a class of IgG, called cryoglobulins, which precipitate at low temperatures. Heating the cryoglobulins up to room temperature can solve this problem. The antibody solutions can also be centrifuged to remove precipitates.

    IgY
    Chicken antibodies can also precipitate when stored in the cold, wither directly overnight, or after several weeks. Heating the IgY up to room temperature often helps to dissolve those precipitates. Otherwise, IgY solution can be centrifuged to remove precipitation prior to use. Antibody solutions stored without preservatives are at the risk of being contaminated by bacterial growth, which is one of the most common reasons for protein inactivation.

    General recommendations:

    • For larger volumes of affinity purified antibodies, filter-sterilize the antibody sample and aliquot the solution to avoid multiple freezing and thawing cycles.
    • Ideal storage occurs at protein concentrations around 0.5-1 mg/ml.
    • In cases of IgM antibody production, check protein stability in different storage conditions.

    Important note: Sodium azide will inhibit horseradish peroxidase, as well as interfere with some coupling methods and biological assays. However, the amount present in IgY preparation (0.02 %) can be washed away in ELISA or Western Blot when IgY is used as primary antibody at dilutions of at least 1:2000.

    Alternative agents for preventing bacterial growth in antibody solution:

    • Thimerosal at 0.01%
    • Gentamicin sulfate at 50 µg/ml
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